Customer Service Representative - Carebot ABA

Customer Service Representative Job Description

Job type

Full-time 

Part-time

Customer Service Representative Schedule

8AM-4PM

10AM-6PM

Customer Service Representative Benefits

40 Sick Hours 

40 Vacation Hours 

Holiday Pay 

Join our family of dedicated therapists committed to providing a positive, supportive, and collaborative environment that fosters growth and learning. Carebot ABA is seeking dynamic professionals with a desire to invoke positive change in the lives of young children and their families through a rewarding position as a full-time Customer Service Representative.

About Carebot ABA

Carebot ABA aims to help children with autism spectrum disorders better adapt to the world around them through targeted, individualized therapy.

Our staff is constantly in a learning mindset and is always eager to adopt new, scientifically-proven therapeutic approaches to help our clients succeed.

Carebot ABA is known for its commitment to excellence and our utmost dedication to every one of our clients. We believe in our clients and are committed to helping them shine, regardless of their background, race, or economic status.

Join us in our mission to provide great care with a lasting impact and to treat all children and parents with compassion. Let's empower children to reach their full potential.

Job Summary:Carebot ABA is seeking a highly motivated and friendly individual to join us as a full-time Customer Service/Front Desk Staff. As the first point of contact for our clients and visitors, you will create a welcoming and positive atmosphere while assisting with administrative tasks.

Customer Service Representative Responsibilities:

• Greet and welcome clients, visitors, and staff with a friendly and professional demeanor.

• Answer phone calls and respond to inquiries, providing accurate and helpful information.

• Schedule appointments and manage the appointment calendar efficiently.

• Coordinate and manage client intake and registration processes.

• Handle billing and payment processes, ensuring accuracy and confidentiality.

• Process accounts payable and receivable transactions, ensuring timely and accurate payments and collections.

• Generate financial reports, including balance sheets, income statements, and cash flow statements, using QuickBooks.

• Collaborate with team members to ensure smooth operations and efficient service delivery.

• Handle client concerns or issues in a professional and empathetic manner.

• Maintain client confidentiality and adhere to privacy regulations.

• Communicate effectively with clients, staff, and other professionals.

• Attend team meetings and training sessions as required.

• Stay up to date with company policies, procedures, and services.

Customer Service Representative Qualifications:

• High school diploma or equivalent required. Associate's or Bachelor's degree preferred.

• Proven experience in customer service or front desk roles.

• Excellent communication and interpersonal skills.

• Strong organizational and multitasking abilities.

• Attention to detail and accuracy in handling administrative tasks.

• Ability to work independently and as part of a team.

• Proficiency in using computer systems and software for data entry and scheduling.

• Relevant certifications or qualifications in bookkeeping or accounting are desirable.

• Knowledge of medical or healthcare office procedures is a plus.

• Ability to handle challenging situations with professionalism and empathy.

• Must pass a background check, have a valid driver's license, and have reliable transportation.

We offer competitive salaries, PTO, professional development, and advancement opportunities. Join our team at Carebot ABA and make a positive impact in the lives of individuals with developmental disabilities through evidence-based interventions!

Note: This job description is not intended to be all-inclusive. Other duties and responsibilities may be assigned to meet the organization's needs.