Customer Service Representative at KRC Logistics

Job Description: Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision; reports to the Routing Manager. A certain degree of creativity and latitude is required.

• Manage large amounts of incoming phone calls and emails.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints and delivery issues, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines and policies.
• Enter orders into WMS accurately and efficiently.

• Proven customer support experience
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of personality traits
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time efficiently
• Strong computer skills with experience in Microsoft Office