customer service representative - BNA Business Center

Are you a people-person with excellent communication skills? Do you thrive in a fast-paced and dynamic work environment? If so, BNA Business Center is looking for you!

We are seeking a Customer Service Representative to join our growing team. As a representative of BNA Business Center, you will be the first point of contact for our clients, providing top-notch customer service and building strong relationships. Your main responsibilities include responding to inquiries, resolving customer issues, and ensuring a positive experience for all. If you are a driven and enthusiastic individual with a passion for providing exceptional service, we want to hear from you!

Key Responsibilities:

- Respond to customer inquiries and concerns via phone, email, and online chat

- Resolve customer issues in a timely and efficient manner

- Maintain a positive and helpful attitude towards all clients

- Build and maintain strong relationships with customers

- Educate customers on BNA Business Center's services and products

- Collaborate with cross-functional teams to address customer needs and improve process efficiencies

- Keep accurate and detailed records of all customer interactions and transactions

- Follow up with customers to ensure satisfaction and encourage feedback

Requirements:

- High school diploma or equivalent; college degree preferred

- 1-2 years of customer service experience

- Strong communication skills, both written and verbal

- Excellent problem-solving and decision-making abilities

- Ability to thrive in a fast-paced and constantly changing work environment

- Proficiency in Microsoft Office Suite and customer service software

- Bilingual skills a plus

At BNA Business Center, we value diversity and equal opportunity. We are committed to creating an inclusive and welcoming work environment for all employees. As a customer service rep, you will have the opportunity to make a positive impact on our clients' experiences and contribute to the overall success of our business.

As part of our team, you will receive competitive compensation and benefits, ongoing training and development, and opportunities for growth and advancement. Join us and be part of a dynamic and supportive team that values teamwork, integrity, and exceptional customer service.

If you are ready to take on this exciting and rewarding role, we encourage you to apply today! We look forward to hearing from you.