Customer Service Representative - Swift Staffing Inc
Netcong, NJ 07857
About the Job
The Customer Service Representative’s job necessitates prioritizing all activities related to supporting our customers’ order processing and fulfillment. The primary responsibility is the processing of customer orders and resolving issues throughout all stages of booking, planning, and delivery.
Duties and Responsibilities:
- Works independently in a multi-department office environment.
- Answer and process incoming calls, e-mails, and correspondence in a professional and timely manners.
- Address customer needs and requests with a positive and can-do attitude.
- Enters orders into Live Operating Service (LOS) with a focus on accuracy and compliance with internal procedures and requirements.
- Advise sales representatives & brokers of customer order fulfillment issues and recommended resolution.
- Interacts with proper internal departments to gather the necessary information to resolve issues.
- Develops knowledge of product line, price, delivery time, and similar data as required
- Processing and entering advance ship notices and invoices for required customers in a timely manner.
Skills and Specifications:
- Strong attention to detail and excellent multi-tasking abilities.
- Very strong communication skills, with the ability to respond calmly and professionally to customers and vendors.
- Dependable team player and works well under pressure.
- Good problem-solving abilities and uses critical thinking skills to analyze and resolve problems in an efficient and productive manner.
- Proficient in Microsoft Word, Excel, Outlook, and 10 Key entries.
- Prefer proficiency in Microsoft Access & EDI.
Education and Qualifications:
- 3 to 5 years of experience in customer service, sales, or related field.
- High School graduate, associate degree.
- A combination of experience and education will be considered.
Physical Demands and Work Environment:
- Sitting at a computer for long periods of time.
- Use of frequent fingers.
- Clear vision.
Source : Swift Staffing Inc