Customer Service Representative - Propark Mobility

Customer service Rep

Wage: $15.69 per hour

Location: Yale University 

Shifts: Various shifts avalible

Must Have:

- Experience in customer service 

You will be the first and last impression with our client’s customers. 

Providing a warm welcome, and delivering memorably excellent service, you will drive our company to new horizons.

Propark Mobility is one of the best Parking and Mobility companies in the world. 

With hundreds of locations coast to coast, Propark employs the most motivated and aspirational Parking Professionals found anywhere.

This is a great opportunity for upward mobility!

Don't walk, but run to submit your application today. 

We can't wait to drive with you.

Want the full story?  Keep Reading!

Essential Duties and Responsibilities

• Direct patrons where to park.
• Verify the “bank” of cash provided for change and necessary supplies at the start of each shift.
• Issue tickets to customers, recording the required information on each ticket.
• Collect payment either through cash, credit card or validation always securing cash according to the company’s standard operating procedures.
• Process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form.
• Provide the correct change for cash transactions and issue a receipt for all fee transactions.
• Complete the daily shift paperwork by recording the number of transactions by parking rate, number of vehicles in and out of the facility, number of contract parkers, vehicles left in the facility, number of validated tickets and exception tickets.
• Maintain a neat and orderly cashier booth at all times, free of debris and trash with clean windows void of unapproved company posters or decorative hangings.
• Provide the company’s standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues and thanking each customer upon exit.

Non-Essential Duties and Responsibilities

• May be asked by local management to complete small cleaning or maintenance tasks according to the company’s maintenance checklists.
• Other special projects as assigned by location management.

Minimum Job Qualifications:

• High School degree preferred.
• One year of related experience with cash handling.
• Ability to read, comprehend, and communicate effectively both verbally and through written correspondence.
• Ability to safely drive a standard or automatic transmission vehicle.
• Ability to work in a fast-paced environment.
• Ability to maintain a professional and friendly demeanor when working with other employees and the parking customer.
• Ability to provide customer resolution in a professional and friendly manner.

Physical Demands and Working Conditions

The physical demands of this position and the work environment characteristics described below are representative of those that must be met by an employee to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions.

Physical Demands: the employee will be required to stand, walk, sit, use hands-to-fingers, handle tools
or controls, reach with hands or arms, talk and hear. Employee must occasionally lift and/or move objects
up to 25lbs.

Work Environment: the employee may be subjected to weather conditions prevalent at the time. The
employee is regularly exposed to fumes and airborne particles. The noise level in this work environment
can range from minimal to moderate.

Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.