Customer Service Representative - Davis Bros.
New Smyrna Beach, FL
About the Job
Customer Service Representative
Davis Bros. is Central Florida's industry leader in high quality heating and air conditioning equipment and services. A family-owned company with more than 65 years of experience. Davis Bros. provides an exceptional customer support team for any residential job from air conditioning repair(including emergency AC repair) to servicing a unit to AC installation.
Check us out online: davisbroscooling.com
We have an opening for a Customer Service Representative to join our team.
Pay Rate: $15.00/hr. - $25.00/hr. Depending on Experience
Benefits:
- Medical insurance
- Paid Time Off
- 3% Simple IRA match
Work Hours: Monday thru Friday, 8:00 a.m. - 4:00 p.m. with some weekend availability
Position Summary: As a Customer Service Representative for Davis Bros., you will be the front line of support for clients and all company staff, ensuring satisfaction with products, services, and features. This support team member will provide meaningful interactions with all those placed on their path with the goal to be inviting and build long-term relationships.
ð—˜ssential Functions:
- Clearly Communicates and provides Ultimate Client Experience
- Answer and route all incoming calls
- Setting up and scheduling service calls according to company policies
- Assist Service Dispatcher as needed
- Educate customers about our products and services
- Resolve customer concerns
- Participate in outbound calling initiatives
- Maintain and promote a positive image of Company
- Order entry for new or additional products/services
- Maintains customer accounts
- Other duties as assigned
Qualifications:
- High school diploma or equivalent
- Aggressive self-starter
- Able to multi-task and answer a multi-line phone system
- Advanced customer service skills
- Empathy, Dependability, and Adaptability
- Strong data entry skills
- Excellent verbal and written communication skills
- Professional phone etiquette
- Strong attention to detail
