Customer Service Representative - Top Stack

A company is looking for an experienced, team-oriented individual to join their team as a Customer Service Representative. This role focuses on supporting sales representatives and customers by processing orders, coordinating with internal teams, managing shipments, and overseeing inventory. The position requires tracking orders, resolving customer issues, and contributing to process improvements.
 
 
RESPONSIBILITIES/COMPANY  HIGHLIGHTS:

• Serve as the primary point of contact for the sales team regarding product availability, order status, and fulfillment timelines.
• Accurately process customer orders through the company's CRM and accounting system, ensuring timely and precise data entry.
• Monitor and track orders from submission through delivery, providing proactive updates to customers and internal teams about potential delays or changes.
• The company fosters a collaborative work culture, where the customer service team works closely with sales, production, shipping, and other internal teams to ensure smooth operations.

 
QUALIFICATIONS:

• College degree or equivalent experience.
• Customer service experience preferred.
• Strong computer skills, especially with Excel and CRM tools.
• Team-oriented, self-motivated, and able to work independently.