CUSTOMER SERVICE REPRESENTATIVE - The Alpha Group
NORWOOD, MA 02062
About the Job
A close-knit organization is seeking a Customer Service Representative for a Full-time Permanent position in Norwood, MA.
Benefits include: Health insurance, Dental insurance, Vision insurance, Std, 401k, 2 Weeks Vacation, 1 Week Sick time, 2 Personal Days, and Holiday Pay
Responsibilities of Customer Service Representative:
-Receive and answer customer inquires through multiple medias in a prompt and professional manner
-Process applications, endorsements and claims
-Provide information to customers about insurance policies, coverage options and billing inquiries
-Enter and maintain client information in management system
-Provide excellent customer service at each stage including following up with client to ensure concerns have been addressed
-Escalate issues to appropriate team members when needed
-Assist clients renew or cancel coverages and with policy changes
-Stay up to date with the current industry trends, regulations and practices
Requirements of Customer Service Representative
-At least 1-2 years of Customer Service Experience
-Past experience using a claims management and imaging system
-Minimum Bachelor s degree in related field or equivalent experience
-Strong verbal and written communication skills
-Excellent computer skills including Microsoft Office Software
-Ability to prioritize
-Superior customer service skills
-Good organizational and time management skills
Hours: 8:30am-5:00pm Monday-Friday
Pay Rate: $20.00-$21.00/hr with no experience OR $24.00-$28.00/hr with insurance experienceIt is the policy of The Alpha Group, Inc. To recruit, hire, train, compensate, promote, and provide other conditions of employment without regard to a person s race, color, religion, national origin, sex, age, disability, veteran status or other characteristic protected by law.It is the policy of The Alpha Group, Inc. To recruit, hire, train, compensate, promote, and provide other conditions of employment without regard to a person s race, color, religion, national origin, sex, age, disability, veteran status or other characteristic protected by law.
Benefits include: Health insurance, Dental insurance, Vision insurance, Std, 401k, 2 Weeks Vacation, 1 Week Sick time, 2 Personal Days, and Holiday Pay
Responsibilities of Customer Service Representative:
-Receive and answer customer inquires through multiple medias in a prompt and professional manner
-Process applications, endorsements and claims
-Provide information to customers about insurance policies, coverage options and billing inquiries
-Enter and maintain client information in management system
-Provide excellent customer service at each stage including following up with client to ensure concerns have been addressed
-Escalate issues to appropriate team members when needed
-Assist clients renew or cancel coverages and with policy changes
-Stay up to date with the current industry trends, regulations and practices
Requirements of Customer Service Representative
-At least 1-2 years of Customer Service Experience
-Past experience using a claims management and imaging system
-Minimum Bachelor s degree in related field or equivalent experience
-Strong verbal and written communication skills
-Excellent computer skills including Microsoft Office Software
-Ability to prioritize
-Superior customer service skills
-Good organizational and time management skills
Hours: 8:30am-5:00pm Monday-Friday
Pay Rate: $20.00-$21.00/hr with no experience OR $24.00-$28.00/hr with insurance experienceIt is the policy of The Alpha Group, Inc. To recruit, hire, train, compensate, promote, and provide other conditions of employment without regard to a person s race, color, religion, national origin, sex, age, disability, veteran status or other characteristic protected by law.It is the policy of The Alpha Group, Inc. To recruit, hire, train, compensate, promote, and provide other conditions of employment without regard to a person s race, color, religion, national origin, sex, age, disability, veteran status or other characteristic protected by law.
Source : The Alpha Group
