Customer Service Representative - Online Banking - US Tech Solutions, Inc.
Phoenix, AZ 85040
About the Job
Customer Service Representative - Online Banking
Phoenix, Client or Salt Lake City, UT or Raleigh, NC ( Hybrid role, 1 day a month in office)
12 months plus possible extensions
IMPORTANT: If unable to work from home due to unstable connection, equipment, issues, power outage or other will need to work in office. Must be able to quickly identify downtime issue and head into office immediately if unable to resolve.
Qualifications: High School Diploma or GED and 2 years of experience in Financial Services or Operations Support
Preferred Qualifications:
Working knowledge of the client online banking platform
Inbound call center experience
Responsibilities:
This position provides advanced operational support for a business unit in the execution of daily activities in support of the client online banking platform. Facilitates processes and associate workflow while ensuring compliance with all applicable regulations and policies. Maintains records or systems crucial for business operations. Answers inquiries and resolves issues, updating department records or systems accordingly, in alignment with service standards and business goals. Assists in the identification of process inefficiencies or opportunities for improvement. May guide less experienced specialists on the team through knowledge in the area of work.
Responsibilities:
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent ondemand and total workforce solutions. To know more about US Tech Solutions, please vist www.ustechsolutions.com .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Phoenix, Client or Salt Lake City, UT or Raleigh, NC ( Hybrid role, 1 day a month in office)
12 months plus possible extensions
IMPORTANT: If unable to work from home due to unstable connection, equipment, issues, power outage or other will need to work in office. Must be able to quickly identify downtime issue and head into office immediately if unable to resolve.
Qualifications: High School Diploma or GED and 2 years of experience in Financial Services or Operations Support
Preferred Qualifications:
Working knowledge of the client online banking platform
Inbound call center experience
Responsibilities:
This position provides advanced operational support for a business unit in the execution of daily activities in support of the client online banking platform. Facilitates processes and associate workflow while ensuring compliance with all applicable regulations and policies. Maintains records or systems crucial for business operations. Answers inquiries and resolves issues, updating department records or systems accordingly, in alignment with service standards and business goals. Assists in the identification of process inefficiencies or opportunities for improvement. May guide less experienced specialists on the team through knowledge in the area of work.
Responsibilities:
- Service - Answers inbound communications to service accounts, fulfill requests, or address issues. Determines target needs and provides resolution while maintaining a high standard of service. Identifies appropriate course of action for more complex issues or disputes.
- Operational Support - Performs various operational tasks that occur during customer, vendor, and associate inquiries. Streamlines the workflow for other associates within the business unit through operational activities. Identifies and communicates process inefficiencies. May offer recommendations for process improvements.
- Documentation - Handles standard documentation associated with daily activities, which may include processing, reviewing, or distributing materials. Maintains and updates department records either physically or within a system.
- Business Proficiency - Provides knowledge in area of work. Reviews and maintains knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant. Utilizes product, system, or process familiarity to resolve problems and handle customer requests. May offer guidance and direction to less experienced specialists through knowledge in area of work.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent ondemand and total workforce solutions. To know more about US Tech Solutions, please vist www.ustechsolutions.com .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Source : US Tech Solutions, Inc.
