Customer Service Representative - Moxtek

Job Summary: The position supports the X-Ray sales group in servicing the customers and entering sales orders. This position requires communication with our Global customers as well as inter-departmental communication and coordination.

Essential Functions:

1. Confirm with X-Ray customers the accuracy, and schedule, of their Purchase Orders
2. Interact with customers to provide and process information in response to inquiries, concerns, and requests regarding the status of their orders
3. Receive and coordinate customer requests to ship earlier, or later, than the original request date and follow through on payment and billing issues with accounting
4. Work with Production to coordinate shipment and delivery of orders to the customer's ship by date.
5. Closely coordinate consignment inventory located at customer locations
6. Identify and escalate priority issues to the appropriate person; follow-up to ensure issues are resolved to the customers satisfaction
7. Organize and follow through on leads, Request for Quotes, quote administration, orders, RMA's, shipment, etc... essentially making sure nothing falls through the cracks.
8. Communicate with customers by phone, e-mail and/or in person and provide professional service with a calm demeanor.
9. Follow up and make scheduled call backs to customers where necessary
10. Attend weekly/monthly conference calls with customers
11. Work with shipping to ensure all items are processed correctly through customs
12. Prepare for and arrange, with shipping/receiving department, the shipment of displays and booth materials to and from X-ray Tradeshows
13. Evaluate current process and recommend and implement improvements
14. May require some travel
15. Additional duties as assigned

Education and Experience:

1. Knowledge/Experience in Visual preferred.
2. Computer knowledge (MS Office, Excel, Crystal)
3. Five plus years of administrative/office management experience, preferably including customer service experience

Competencies:

1. To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position
2. Must be able to communicate both verbally and in written form in English
3. Teamwork Capacity and Flexibility
4. Makes customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships