Customer Service Representative at BOTG LLC
Oriskany, NY 13424
About the Job
We are looking for a Customer Care Advocate in Oriskany, NY (remote) for a 3+ months contract position. Please send me your updated resume and rate expectations at asim@botgsolutions.com.
Job Description:
Position: Customer Care Advocate
Location: Orisdkany, NY (remote)
Duration: 3+ months contract position
Client: Direct Client
**Training Day One will take place in Oriskany, NY - remainder of first week of training will be held virtually via Webex -2nd and 3rd week of training will also be virtual via Webex. Candidates will return to office at the conclusion of classroom training for up to 3 weeks - at conclusion will be remote with one day per month onsite in Oriskany, NY
**Candidates must live a commutable distance to Oriskany, NY campus.
Class start date: 10/07/2024
Required skills:
- High School Diploma or GED equivalent.
- 1 year of experience in customer service customer (includes call center, retail, and restaurants).
- The ability and desire to work during the hours of operation 8 AM to 11 PM, Monday through Friday. Applicants must be flexible regarding shift worked with an understanding that shifts are based-on business need.
- Home office setting with internet connection (satellite internet is not acceptable)
- Ability to navigate across multiple computers monitors and programs (including Word, Salesforce, and Insight) at one time while conversing with a customer.
Desired skills:
- Prior Call Center or Customer Service Representative experience is preferred.
- Strong computer/keyboard skills (ability to type efficiently).
- Experience handling dental or other types of insurance products.
- Prior experience in a dental office.
- Previous experience with Salesforce is a plus.
- Superb listening skills and professional oral communication skills to inspire trust and accountability.
- Prior experience in a dental office or with dental insurance is a plus.