Customer Service Representative - Daily Dot Art

About Us

Welcome to Daily Dot Art, your premier destination for creative and innovative digital graphic design solutions. We have quickly established ourselves as a leading force in the industry, delivering exceptional designs that captivate audiences and elevate brands.

Job Description:

The Customer Service Representative will serve as the main point of contact for customers, providing assistance with inquiries, troubleshooting issues, and ensuring an overall positive experience with Daily Dot Art. The ideal candidate will have excellent communication skills, a customer-first mindset, and a proactive approach to problem-solving.

Location: Orlando, FL

Job: Full time

Responsibilities:

• Handle incoming customer inquiries via phone, email, and live chat.
• Provide detailed information about Daily Dot Art’s products, services, and upcoming events.
• Assist customers in placing orders, processing returns, and resolving billing questions.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Follow up with customers to ensure their issues have been resolved satisfactorily.

Minimum requirements

• High school diploma or equivalent
• Strong verbal and written communication skills.
• Proficiency in basic computer applications, including Microsoft Office and CRM software.
• Excellent problem-solving skills and a detail-oriented approach.
• Ability to multitask and handle a fast-paced environment.

Benefits:

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and career growth.
• Access to exclusive digital art resources and tools.

Contract: Permanent

Minimal education: Associate Degree

Professional level: Without experience