Customer Service Representative - Primary Location

At Hupp Family Financial Inc, we prioritize creating a welcoming environment where our team thrives. Situated in the heart of Oswego, Illinois, our roots run deep in the community, and we take pride in providing top-notch service.

As a Customer Service Representative, you'll be at the frontline of our commitment to exceptional customer care. You will interact with clients, answer inquiries, resolve issues, and ensure their overall satisfaction. Your role will be pivotal in maintaining our reputation for outstanding service and building long-lasting relationships.

If you are a people person who enjoys solving problems, has strong communication skills, and is eager to be part of a dedicated team, then Hupp Family Financial Inc is the place for you!

Salary Range: $30000.00 - $45000.00 per year

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Evenings Off

Responsibilities

Client Interaction: Handle client inquiries, provide information on financial services, and assist with problem resolution.

Phone Support: Respond to incoming calls in a timely and professional manner, addressing client needs and concerns.

Client Support: Offer personalized support to clients, ensuring they receive the highest level of service and assistance.

Documentation: Maintain accurate records of client interactions and transactions for future reference.

Team Collaboration: Work closely with team members to coordinate efforts and ensure client satisfaction.

Education: High school diploma or equivalent required; relevant certifications or courses in customer service are a plus.

Experience: Previous experience in a customer service role is preferred; knowledge of financial services is beneficial but not required.

Communication Skills: Excellent verbal and written communication skills with a professional and courteous demeanor.

Interpersonal Skills: Strong interpersonal abilities with a focus on building rapport with customers and colleagues.

Detail-Oriented: Ability to pay close attention to details and maintain accuracy in all customer interactions and data entry tasks.

Team Player: Collaborative attitude with a willingness to work together towards common goals.