Customer Service Representative - Primary Location

Join a team that cares about our customers and you! Cory Washam Ins Agency Inc Farmers Insurance in Tulsa, Oklahoma, is looking for an experienced and committed individual to join our team as a Full-Time Customer Service Rep. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role. Apply now to join our team and begin a role with excellent career growth and earning potential.

Salary Range: $30000.00 - $50000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Life Insurance

Mon-Fri Schedule

Evenings Off

Career Growth Opportunities

Hands on Training

Health Insurance

Dental Insurance

Vision Insurance

Responsibilities

Develop insurance quotes, make sales presentations, and close sales.

Process customer policy change requests.

Secure all Trailing Documents from customers.

Handle all incoming claim calls from customers and follow-up.

Complete Evidence of Insurance requests.

Immediately greet all customers, entering the office, in a friendly and helpful manner.

Take premium payments from customers.

Treat each customer contact as a cross and up-sell opportunity including financial products.

Verify phone numbers, addresses and email addresses with each customer contact and update customer information.

Answer incoming phone calls on the first ring.

Return all phone messages promptly.

Maintain knowledge of new products and services.

Provide exceptional customer service and support.

Be outstanding at relationship building.

Develop and maintain client relationships.

Possess an upbeat, positive and enthusiastic attitude.

Create relationships from a cold start.

Proficiency to multi-task, follow-thru and follow-up.

Excellent Communication/interpersonal skills.

Must have ability to multi-task.

Professional phone etiquette.

Great Customer Service Skills.

Problem-Solving Capabilities.