Customer Service Representative - Primary Location

Welcome to A-Class Inc., where we are committed to delivering exceptional customer experiences through our dedicated team of professionals. Located in the vibrant locality of Owings Mills, Maryland, we offer a dynamic hybrid remote work environment that balances flexibility with connection to our community values. As a Customer Service Representative, you'll be at the forefront of our customer engagement efforts, ensuring that our clients receive timely, accurate, and positive service at every touchpoint. Our team prides itself on our ability to build strong relationships, foster loyalty, and provide solutions that exceed expectations. By joining A-Class Inc., you become part of a supportive and inclusive environment where your contributions are valued and your professional growth is encouraged. If you are passionate about helping others and thrive in a team-oriented setting, we invite you to be a part of our journey and make a difference for our clients. Apply today and let's create outstanding customer experiences together!

Salary Range: $25000.00 - $40000.00 per year

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Career Growth Opportunities

Hybrid Remote

Responsibilities

Customer Support: Provide outstanding support to our clients, handling queries with professionalism and care.

Issue Resolution: Actively listen to customer concerns and resolve issues efficiently to ensure satisfaction.

Product Knowledge: Develop a deep understanding of A-Class Inc.'s products and services to offer accurate advice and guidance.

Cross-Department Collaboration: Collaborate with various departments to find the best solutions for customer inquiries.

Feedback Collection: Gather customer feedback and insights to help improve products and services.

Record Maintenance: Maintain precise records of customer interactions using our CRM software.

Education: High school diploma or equivalent required; Bachelor's degree is a plus.

Experience: Previous customer service experience is highly preferred.

Technology Skills: Competence in Microsoft Office Suite and familiarity with CRM software.

Communication: Strong verbal and written communication skills, with the ability to articulate solutions clearly and professionally.

Problem-Solving: Excellent problem-solving skills with a focus on customer satisfaction.

Interpersonal Skills: Ability to build rapport and maintain positive relationships with customers.

Adaptability: Comfortable working in a hybrid environment, combining onsite and remote work.

Teamwork: Ability to work independently and as part of a dynamic team.