Customer Service Representative - Life Surge

Job Title: Impact Counselor

Employment Type: Full Time

Reports to: Impact Counselor Manager / Student Support Director

FLSA Status: Non-Exempt 

Who We Are:

LIFE SURGE is a leading company in the industry of faith-based live events and financial education programs. One of the fastest growing organizations in the country, LIFE SURGE exists to inspire, transform and equip people to build their personal impact in ways that glorify God. By annually producing 20 events and providing financial education to thousands around the nation, we do just that.  

We are a team of experienced professionals who are passionate about helping people learn, grow, and connect so they may live more enriched lives. Our culture is one where we celebrate one another, individually and as a team. We look to acknowledge and reward our star performers. Let your light shine in our company!

Opportunity:
We are seeking a culture-minded Impact Counselor, someone eager to interact with customers and build connections. The Impact Team is responsible to address customer concerns, answer their questions, remind them of their why, which ultimately encourage the customer to attend their Impact Classes. An Impact Counselor will often answer customer phone calls, text, emails, and make outbound calls of class reminders and confirmations. This person must love communicating with customers.

Essential Duties:  

• Engage in proactive communication efforts through outbound and inbound calls, texts, and emails to promote Impact classes and assist in getting customers to their Impact Classes. 
• Establish and nurture relationships with customers to foster ongoing engagement.
• Deliver exceptional customer service throughout the entire customer journey, from pre-class inquiries to post-class support. 
• Demonstrate proficiency and confidence in conveying product knowledge to customers. 
• Understand the ins-and-outs of a sales process, including retention and handling warm leads. 
• Collaborate effectively within a team-based setting to achieve collective goals.

Knowledge, Skills, and Abilities preferred:

• Experience in customer service.  
• Excellent verbal and written communication skills.   
• Strong, pleasant, and effective phone presence.  
• Self-motivated, self-managed, and driven by performance. 
• Ability to effectively multitask while keeping a positive attitude.  
• Organized and focused, yet with a “whatever needs done” for the organization mentality.   
• Able to create and maintain positive relationships with all team members and customers.  

Job Benefits: 

• Health, Dental, Vision, Life, Holiday and Paid Time Off. 
• Non-corporate, casual, entrepreneurial, comfortable, fun and proactive work environment.  
• High-level performers, disciplined, and self-motivated people will do VERY WELL in this environment. 

LIFE SURGE is an Equal Opportunity Employer. We value diversity and seek to empower each individual while supporting the many perspectives, skills, and experiences within our workforce. All employment is decided based on qualifications, merit, and business needs. 

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