Customer Service Representative - PEAR HR Solutions

LOOKING FOR A REWARDING CAREER IN THE BUSINESS & CUSTOMER SERVICE INDUSTRY? Your Link to apply is below!

Go to our website and complete a job application after reviewing the requirements:

SecuredAssist.com/Careers 

We are a group of driven individuals ready to help the needs of others. We have competitive pay and plenty of room for promotions. If you are looking to work in a fast-paced environment, apply today!

Shift: Full Time, Monday-Friday, 7am-9pm (Shifts vary per client)

Salary: $17.20 per hour base pay ,plus an added benefit of $4.41 per hour for your Health & Welfare Benefit

Benefits: Medical, Dental, Vision, Paid Federal Holidays, Paid Vacation Time, Paid Sick Time

- We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Job Summary:

• Handle both incoming and outgoing calls as it pertains to our client’s accounts
• System documentation to reflect all communications with customers
• Review, quality control and accuracy of information is required
• Tracking all information including system documentation and necessary logs
• Basic office work as needed
• Following all guidelines, rules and policies for both our agency and our clients

Qualifications:

• Call center work experience preferred, but not required
• High level computer skills required
• Strong interpersonal and communication skills
• High integrity & professionalism with the ability in all situations to maintain a customer service demeanor
• Self-managed and focused to maintain high levels of productivity in a work from home environment
• Ability to follow all rules, guidelines, policies and procedures in all situations
• Ability to read, write, and speak English fluently

Working From Home Requirements:

Home Office

• Private Office space is required with absolutely no background noise or distractions.
• You must reside within 100 miles of Paris, TX or DeKalb, TX
• In the event you have attendance or compliance issues your remote work may be suspended and you may be required to work within the office

• You are required to have a high-speed internet connection with the ability to connect to your Secured Assist assigned system utilizing a connection/ethernet cable
  • The Federal Communications Commission (FCC) set the standard for broadband internet at 25 Mbps for download speeds, and 3 Mbps for upload. To be considered “high speed” your download speed should be higher that the 25 Mbps standard, ranging anywhere from 100-1000 Mbps

Personal Mobile Device

• Multi-Factor Log In apps will be required on your mobile device
• Personal Mobile Device must be an IPHONE 7 or newer, or an Android 9.2 or greater device

Important Requirements for this position:

• High School diploma or GED
• Ability to pass a federal background check- As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM)

- Must have open availability for scheduling: 7am EST- 9pm EST (8 hour shifts)

- Opportunity for additional shifts as they become available

- Work From Home, remote, work is subject to change depending on client requirements, system/internet connection issues, and/or disciplinary or compliance issues.

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