Customer Service Representative - Maverix

Maverix Broadband is a leading Fiber Optic Internet Service Provider committed to delivering high-speed, reliable, and cutting-edge internet services to our customers. We pride ourselves on exceptional customer service and a dedication to providing seamless connectivity.

Maverix Broadband is located in Parker, CO and looking for candidates within Colorado.

Job Description:

As a Customer Service Representative at Maverix Broadband, you will play a pivotal role in ensuring our customers receive top-notch support and assistance. You will be the face of our company, helping customers navigate their internet services and addressing their inquiries and concerns promptly and professionally.

Key Responsibilities:

• Customer Support: Provide excellent customer support via phone, email, chat, and in-person interactions to assist customers with inquiries, service issues, and technical troubleshooting.
• Billing and Account Management: Assist customers with billing inquiries, account setup, and changes to their subscription plans. Ensure accurate billing and payment processing.
• Technical Assistance: Troubleshoot and resolve technical issues related to internet connectivity, modems, routers, and other equipment. Provide clear and concise instructions for problem resolution.
• Service Upgrades and Sales: Identify opportunities to upsell or cross-sell additional services and products to customers. Explain the benefits and features of available upgrades.
• Quality Assurance: Maintain a high level of professionalism, accuracy, and efficiency in customer interactions. Follow company guidelines and procedures for quality assurance.
• Documentation: Keep detailed records of customer interactions, inquiries, and resolutions. Update customer profiles and accounts as necessary.
• Complaint Resolution: Handle customer complaints and escalations with patience and empathy, working to find suitable solutions while adhering to company policies.
• Product Knowledge: Stay up-to-date with the latest products, services, and technology trends in the fiber optic internet industry to provide informed assistance to customers.

Qualifications:

• High school diploma or equivalent (Bachelor's degree preferred).
• Previous customer service or call center experience is a plus.
• Strong communication skills, both written and verbal.
• Technical aptitude and ability to learn about fiber optic internet technology.
• Excellent problem-solving and multitasking abilities.
• Empathy and a customer-focused mindset.
• Ability to work in a fast-paced, team-oriented environment.
• Availability to work flexible hours, including evenings and weekends.

Benefits:

• Competitive wages and benefits.
• Medical/Dental/Vision Insurances
• Employer paid STD and Life Insurance
• Generous time off policy
• Ongoing training and development opportunities.
• Employee discounts on internet services (depends on service area).
• Friendly and supportive work environment.
• Opportunities for career growth and advancement.

How to Apply:

Interested candidates should submit their resume and a cover letter detailing their relevant experience and why they are a good fit for the role to https://maverixbroadband.com/careers

Maverix Broadband is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.