Customer Service Representative - PART TIME - Northstar Metal Products
Glendale Heights, IL
About the Job
Customer Service Representative (Part-Time)
Northstar Metal Products is an ISO 9001:2015 certified leader in precision sheet metal fabrication. At Northstar Metal, we produce world-class products for a global market. We believe in continuous improvement, striving to give customers the best possible experience from start to finish.
At Northstar Metal, employees operate as one cohesive team, seamlessly integrating the entire manufacturing process from ordering to shipping. Every team member is empowered to take full responsibility for the products they make. We approach every task with a quality-first mindset, which is tantamount to Northstar Metal's 30 years of success.
Northstar Metal is seeking to add a motivated and team-oriented Customer Service Representative to our team. We offer competitive pay; paid time off; a fully air-conditioned plant; and recently renovated cafeteria and other facilities.
Principal Duties and Responsibilities:
- Interact with customers via telephone, email or in person to provide support and information on orders and services
- Collect and enter orders from new and existing customers
- Field customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the appropriate department or staff member
- Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments
- Answers and transfers phone calls, screening when necessary
- Welcomes and directs visitors and clients
- Retrieves information as requested from records, email, minutes, and other related documents; prepares written summaries of data when needed
- Scan documents and save them in electronic files
- Make copies and file them in respective file
- Organize, maintain and update departmental files
- Print and prepare work orders for shop floor use
- Prepare and send invoices to customers in a timely manner
- Other duties as assigned
- 2 years of experience in customer service or clerical duties
- Excellent interpersonal and communication skills including active listening
- Excellent organizational skills and attention to detail
- Ability to communicate verbally and in writing in English
- Ability to communicate in Spanish is preferred but not required
- Proficient in Microsoft Office
- Experience using ERP system is preferred
- Basic understanding of clerical procedures and systems such as recordkeeping and filing
- Ability to work in a dynamic, fast-paced job shop environment
- Must be legally authorized to work in the US
- Must be able to complete a drug screen
Northstar Metal Products is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Source : Northstar Metal Products
