Customer Service Representative at TEKsystems

Description:

Job Description:

- Handling phone calls in a blended (inbound and outbound) call center environment with healthcare entity customers to assist on self-pay balances, secure payments, update insurance information, explain charges, and handle disputes.

- Conduct reminder call campaigns collecting open healthcare balances

- Responsible for understanding client operations, such as, patient payment options, offering and reviewing eligibility, providing instructions and locations for mail in or on site payments, etc.

Necessary Skills & Qualifications:

• 6+ months of Call Center experience is a must

• Healthcare experience is a plus

• Strong computer proficiency and attendance record

• HS Diploma or GED

Additional Skills & Qualifications:

Knowledge, Skills and Abilities:

• Comfortable with Microsoft Office 365 (Word, Excel, and Outlook)

• Be able to learn multiple separate client computer systems quickly and manipulate them efficiently.

• Oral and written English language skills with a strong emphasis on articulate communication.

• Be comfortable talking to others over the phone for extended time periods.

• Be highly self motivated and also able to work in an environment that promotes positive customer service practices.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.