Customer Service Representative - Personal Lines - Danskin Insurance Agency Inc.

Join Danskin Insurance Agency, a reputable insurance agency dedicated to providing exceptional customer service. Located in the heart of Wall Township, New Jersey, we have been serving the local community since 1896. At Danskin, we prioritize building lasting relationships with our clients and ensuring their peace of mind with personalized insurance solutions.

We are currently seeking a Customer Service Representative specializing in Personal Lines to join our team. In this role, you will be the first point of contact for our clients, assisting them in navigating their insurance policies, addressing inquiries, and providing expert guidance on coverage options.

If you are passionate about helping others, thrive in a collaborative work environment, and are eager to contribute to a team committed to excellence, Danskin Insurance Agency welcomes your application!

Salary Range: $38000.00 - $45000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Health Insurance

Life Insurance

Paid Holidays

Base Salary with Commissions

Bonus Opportunities

Paid Time Off (PTO)

Dental Insurance

Vision Insurance

Holidays Off

401K Plan

Career Development & Growth

Performance Bonuses

Professional Work Environment

Disability Insurance

Dental Insurance

Vision Insurance

Responsibilities

Client Support: Respond to client inquiries, provide policy information, and assist with policy changes and updates.

Policy Reviews: Conduct comprehensive policy reviews with clients to ensure coverage meets their evolving needs.

Claims Assistance: Guide clients through the claims process, offering support and ensuring timely resolution.

Documentation: Maintain accurate client records, update policy information, and process policy endorsements.

Client Retention: Build rapport with clients to foster long-lasting relationships and promote client loyalty.

Compliance: Ensure compliance with industry regulations and company policies in all client interactions.

Customer Service Experience: Prior experience in customer service or a related field is preferred.

Communication Skills: Excellent verbal and written communication skills to effectively interact with clients and team members.

Detail-Oriented: Strong attention to detail when documenting client interactions, processing claims, and managing policy information.

Interpersonal Skills: Ability to build rapport with clients and colleagues, fostering positive relationships and promoting a collaborative work environment.

Professionalism: Display a high level of professionalism in all interactions, maintaining confidentiality and integrity at all times.