Customer Service Representative - Altruistic AC / Heating & Plumbing

Customer Service Representative

Are you excited to grow with an energetic, diverse, highly skilled HVAC company?

Altruistic AC & Heating is a locally owned HVAC company that provides professional heating, air conditioning, and indoor air quality services across the Austin area.

We are a fast-growing HVAC company looking for someone with high energy to join a team of like-minded professionals.

The person in this role will need to be go-getter, self-motivated, friendly and a master at problem solving. This role requires a positive, can-do attitude who always puts the client first. The ideal candidate will have exceptional communication skills and be well-versed in relationship building.

Location: Our office located Pflugerville, TX - this is not a remote/hybrid position.

Benefits:

• Opportunities for commission and performance-based bonuses
• 5 PTO days first year (increases after year 1) and 7 paid annual holidays after first 90 days
• Comprehensive benefits package including health, dental, and vision insurance options
• 65% of healthcare paid after 90 days on the company plan
• 401(k)

Hours: 8:00am-5:00pm CT weekdays, (some overtime and weekends as needed)

Pay: $20.00/hr

What you'll be doing:

• Provide fast, friendly and professional customer service to clients.
• Manage customer concerns and work to resolve them efficiently and effectively
• Answer incoming calls, texts, and emails related to service, billing, and other departments
• Schedule service/estimate appointments in a timely manner
• Coordinate work approvals with various companies and homeowners
• Make outbound calls to book, confirm, and follow up on appointments
• Follow up on open invoices and estimates
• Maintain service plan database
• Follow up on offered plans and managing rollovers
• Manage administrative/operational projects and tasks as needed
• Backup for Dispatcher
• This position occasionally requires remote work on evenings/weekends during the busy season. Schedule will be on a rotation

Skills & Requirements:

• Strong professional written and oral communication skills
• Highly organized
• Proven track record of maintaining professionalism, composure and discretion
• High school diploma or equivalent
• 1+ years of experience in a customer support environment (preferably HVAC, but not required)
• 1+ years of experience of administrative support in a fast-paced environment
• Strong Microsoft Office Skills (Word/Excel and Outlook)
• Aptitude for organization and recordkeeping
• Experience using ServiceTitan is a plus!
• Bilingual (Spanish & English) is preferred, but not required

***NO PHONE CALLS OR IN-OFFICE INQUIRIES ABOUT THIS POSITION. ALL CANDIDATES MUST APPLY ONLINE ***

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