Customer Service Representative - Conxusime

Job Title: Customer Service Representative
Company: Conxusime

Job Summary:
Conxusime is seeking a Customer Service Representative to join our team in Philadelphia, PA. The successful candidate will handle client inquiries, provide accurate information, resolve issues, and ensure customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat.
• Resolve product or service problems by identifying the issue and recommending solutions.
• Provide detailed information about services and products.
• Maintain customer records and manage communication logs.
• Handle customer complaints and escalate complex issues as needed.

• High school diploma or equivalent.
• Strong communication skills, both verbal and written.
• Ability to handle multiple tasks and work under pressure.
• Proficiency in Microsoft Office and CRM software.

Benefits:

• Competitive salary (estimated $35,000 - $45,000 annually based on experience).
• Health, dental, and vision insurance.
• Paid time off (PTO) and holidays.
• 401(k) plan with company matching.
• Opportunities for career advancement.