Customer Service Representative at Judge Group

Location: Philadelphia, PA
Salary: $50,000.00 USD Annually - $70,000.00 USD Annually
Description:

Summary

• Customer Service Background
• Technical skills preferred
• Salary 50K - 70K

Job Summary:

We are looking for a dedicated and technically proficient Customer Service Representative to join our team. The ideal candidate will have a strong technical background and be responsible for providing exceptional customer support, troubleshooting technical issues, and ensuring customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and troubleshoot technical issues related to our products and services.
• Provide step-by-step guidance to customers to resolve technical problems.
• Escalate complex issues to higher-level support or engineering teams as necessary.
• Document customer interactions and technical issues in the support ticketing system.
• Collaborate with cross-functional teams to improve product functionality and customer experience.
• Stay updated with product knowledge, company policies, and industry trends.
• Assist in the development of technical support documentation and FAQs.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Proven experience in a customer service or technical support role.
• Strong technical troubleshooting skills and the ability to explain technical concepts to non-technical users.
• Excellent communication and interpersonal skills.
• Proficiency with support ticketing systems and customer relationship management (CRM) software.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Experience with [specific technologies or software relevant to the company].
• Certifications in relevant technical fields (e.g., CompTIA A+, Microsoft Certified Professional).
• Familiarity with remote support tools and techniques.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• Supportive and collaborative work environment.

Contact: syarrison@judge.com