Customer Service Representative - Julius Silvert

Julius Silvert (Est. 1915) is a Wholesale Specialty Food Distributor seeking a highly motivated Customer Service Representative. For over 100 years, our third-generation, family-owned business has proudly served customers along the East Coast with the finest ingredients available. We are searching for the right individual with customer service experience to join our growing team!

Job Summary:

This position plays an active role in ensuring the highest standards of customer service consistently, including the successful resolution of customer inquiries, complaints, and concerns promptly. In addition, this position is the "voice" of our company, protecting, developing, and maintaining our customer relationships.

This is an excellent opportunity for someone with a culinary background or a love for food and great data entry skills. APPLY TODAY!

Responsibilities:

• Entering customer orders efficiently
• Strong relationship-building skills
• Create world-class customer service through excellent account management
• Work with other departments to successfully resolve customer issues in a timely fashion
• Executes duties to meet service level and quality objectives, including handling customer service escalations.

Experience:

• Clear and thorough understanding of World Class Customer Service
• Food/beverage experience a must
• Demonstrates sound business judgment and decision-making
• Excellent verbal and written communication and problem-solving skills
• Ability to develop creative solutions to customer service issues
• Ability to present the product and the company in a professional manner
• Ability to maintain composure while dealing with difficult customers
• Excellent Customer Service skills with high energy
• Minimum of 2 years of call/customer service experience
• A passion for food "foodie" is desirable

EEO, M/F/D/V Our company recruits, hires, and promotes individuals without regard to race, creed, color, religion, age, gender, national origin or ancestry, marital status, sexual orientation, veteran status, or physical or mental disability unrelated to an individual's ability to perform the job, or any other status protected by law, all by applicable Federal, State or Local Laws.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Disability Insurance
• Health Insurance
• Life Insurance
• Paid time off

Schedule:

• Day shift
• Monday to Friday

Company's website:

• www.juliussilvert.com

Onsite Work Location: Philadelphia, PA