Customer Service Representative at Sunrise Systems Inc

Job Title : Customer Service Representative
Job ID: 24-04753
Location: Phoenix, AZ
Duration: 06 months’ contract on W2 with possible for FTE

Job Schedule-Some Saturday hours may be required.

Job Schedule-First three months in office 40 hours a week, then a hybrid 3/2 schedule can be worked out if worker is completely trained

Job Summary:

The Client Representative role supports the Client contact centre by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences. In addition, assisting with functions that include but is not limited to:

Qualifications

• Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred.
• 3-5 years’ experience of Insurance background
• Customer- focused mindset and dedication to providing exceptional service to employees
• Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!
• Outstanding, effective, and service focused communication skills, both verbal and written
• Proficient in computer skills, multi-application navigation and multi-tasking
• Accepts accountability