Customer Service Representative - TEKsystems
Phoenix, AZ 85001
About the Job
Customer Service Representative
Phoenix, AZ (22.00 USD/hour) (Paid Training)
Highlights of the job:
· Industry: Customer Support
· Employment Type: Contract to Hire
· Some Saturdays may be required.
· Schedule: Needs to be available between 7:00am- 8:00pm CST to receive an 8hour shift.
The Representative role
supports Workplace Benefits contact center by servicing customers through
inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced
environment demonstrate attention to detail excel in communication and possess
strong problem-solving skills. The primary goal is to deliver exceptional
customer experiences. In addition, assisting with functions that include but is
not limited to:
Benefits of this role:
· Overtime available
· Opportunity for growth
· Helpful and supportive leadership and executives
· Opportunity to work for one of the top Healthcare Organization in Phoenix, AZ
A Day in the Role:
· Provide superior customer experience via incoming telephone calls in a fast-paced automated high-volume contact center environment.
· Assume ownership and timeliness in handling callers’ requests in an efficient accurate and professional manner.
· Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations responding in a respectful accurate timely manner consistently meeting commitments.
· Ability to navigate multiple systems and applications to research analyze and resolve requests inquiries.
Requirements:
· Excellent verbal and written communication skills
· Must have at least 3-5 years of experience with insurance
· Ability to handle high stress situations.
· Problem solver/ de-escalation handler
· Data Entry Experience
Next Steps:
TEK systems recruiting team will reach out to you to discuss next steps in 10 business days.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.