Customer Service Representative - GenScript

About GenScript

GenScript Biotech Corporation (Stock Code: 1548.HK) is a global biotechnology group. Founded in 2002, GenScript has an established global presence across North America, Europe, the Greater China, and Asia Pacific. GenScript's businesses encompass four major categories based on its leading gene synthesis technology, including operation as a Life Science CRO, enzyme and synthetic biology products, biologics development and manufacturing, and cell therapy.

GenScript is committed to striving towards its vision of being the most reliable biotech company in the world to make humans and nature healthier through biotechnology

About ProBio

ProBio proactively provides end-to-end CDMO service from drug discovery to commercialization with proactive strategies, professional solutions and efficient processes in cell and gene therapy (CGT), vaccine, biologics discovery and antibody protein drug to accelerate drug development for customers. ProBio’s total cell and gene therapy solution covers CMC of plasmid and virus for IND filing as well as clinical manufacturing and commercial manufacturing. In terms of plasmid service, ProBio supports the most clinical approvals for CGT drugs including mRNA vaccines, CAR-T in China. It is also the first GMP manufacturing platform to provide in vitro transcription (IVT) template linearized plasmids for mRNA vaccines and has supported several mRNA vaccine global enterprises to obtain clinical approvals. In terms of viral vector service, \ProBio has a stable and high-yield viral vector platform.

Job Scope:

We are looking for a Full-Time Customer Service Representative. The role is the primary customer interface and is responsible for handling customer inquiries/requests through phone calls, emails and Livechats; placing quotes/orders; providing status updates for open orders; working closely with sales team, technical support team, shipping team and other supporting teams to ensure customer satisfaction.

Reporting to: Associate Director of Customer Service

Job Location: Piscataway, NJ

Key Responsibilities:

• Respond to customer inquiries/requests via phone, emails and Livechats.
• Place orders for biology research products.
• Provide customers with order status updates.
• Work closely with sales team, technical support team, shipping team and other supporting teams to ensure customer satisfaction.

Qualifications:

• Academic degree (B.S.) in Biology or other life sciences disciplines
• Previous customer service experiences preferred
• Patient, ability to pay attention to detail, and is able to follow SOPs.

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GenScript USA Inc/ProBio Inc. is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is the Company's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

GenScript USA Inc./ProBio Inc. maintains a drug-free workplace.