Customer Service Representative - ConsultNet

Customer Service Rep
Contract to Hire, or Direct Hire
Target Hourly Pay $25 - $35 / hour depending on experience
Plano, Texas


Job Summary:
Newly created position with a company that is in early-stage with new products launched in the manufacturing industry. They are now shipping products all over North America, and a few other countries and building a team of professional customer support reps who have a technical acumen. Work in a network operations center and take inbound calls from clients who are having technical and/or mechanical issues with their products. Help customers diagnose and basic troubleshooting of products. Then escalate complex technical customer issues as needed.

There is also an aspect of this role whereby with confidence in your customer service skills, can grow your career and become an inside sales rep.


Required Skills:

• 2+ years of Customer Service Representative in an engineering for manufacturing industry environment.
• Competent in analyzing, comprehending, and applying data
• Proficient in listening, problem solving, and customer retention
• MS Word, Excel, Teams, and Sharepoint
• Associate degree or equivalent

• SAP experience
• Salesforce CRM experience
• Personal and Professional in the work environment and with customers on the phone

Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.

Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.

Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.

Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at www.consultnet.com .

We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.