Customer Service Representative - Pratt Regional Medical Center

Provides personalized, professional customer service experiences by building trust and developing strong customer relationships. Facilitates communication of customer needs to the appropriate recipient.

Essential Duties and Responsibilities:

• Required availability includes start time at 8am to 4:30 pm, Monday through Friday.
• Reliability and attendance adherence, ability to work a minimum of 36 hours per week to maintain benefits.
• Adheres to Simply the Best standards of performance.
• Answer inbound calls as needed.
• Resolve patient requests, concerns, or queries.
• Receive patent payments.
• Create daily bank deposits.
• Other duties as assigned.

Qualifications:

• Demonstrated customer service experience.
• Effective communication skills.
• Experience with PC Software applications.
• Problem solving abilities.
• Medical Terminology.
• Solid knowledge in solving basic mathematical problems.

Computer Skills:Serves as a liaison on behalf of the patient between the organization and various business partners.

Education/Experience:High School Diploma or General Education Degree (GED); or one (1) to three (3) months related experience and/or training; or equivalent combination of education and experience.