Customer Service Representative - IONNA LLC

About the company

Welcome to IONNA, the joint venture founded by seven global automotive leaders, including BMW, General Motors, Honda, Hyundai, Kia, Mercedes-Benz, and Stellantis. At IONNA, we're revolutionizing the EV charging landscape in North America by creating a high-powered charging network that's set to redefine the way we drive.

Our Mission:

We're on a mission to make EV charging reliable, accessible, and convenient. With a commitment to deploying a minimum of 30,000 chargers, we're shaping the future of electric mobility, exceeding industry standards and leading the charge toward a sustainable, zero-emission tomorrow.

Why Join IONNA:

• Pioneering Spirit: Be part of a groundbreaking joint venture that is aiming to change the driving experience in North America
• Innovation Hub: Immerse yourself in cutting-edge technology and redefine the future of EVs
• Sustainability Focus: Contribute to a greener planet by powering our stations exclusively with renewable energy
• Dynamic Culture: Join a passionate team committed to shaping the landscape of electric mobility
• Endless Opportunities: Grow professionally in an industry that's set to reshape the automotive world

Join IONNA and be a driving force in the EV revolution. Your journey starts here.

Ready to lead the charge in shaping the future of our product portfolio? Reporting directly to the Director of Site Operations, the Customer Service Representative is responsible for providing excellent customer service experience.  Here's your chance to make an indelible mark on our rising venture as it creates new categories where travel, energy, charging, hardware/software/hyper-local experiences define the future of charging.

Responsibilities

• Engage in customer interactions via chat, phone and email, ensuring excellent customer service
• Adhere to internal and external SLAs for customer service
• Provide accurate information for problem ticket creation
• Efficiently navigate multiple software systems
• Provide prompt and accurate service to promote an excellent customer experience while utilizing internal computer systems

• Engage in active listening with callers, confirm and/or clarify information and assist in the resolution of concerns

Skills and Experience

• Associates degree preferred
• Minimum of 3 years of experience as a call center representative
• Demonstrable experience handling multiple tasks simultaneously with the ability to prioritize effectively
• Proactive and resourceful approach to problem-solving
• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Experience using a CRM application; Zendesk or Salesforce preferred
• Willingness to work overtime and be on call, if required
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

IONNA is committed to fair and equitable compensation practices through a competitive base salary, as well as offering bonus programs, comprehensive benefits such as medical, dental, vision, life, 401(K), and paid holidays. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications and specific work location.

We are committed to an inclusive and diverse team. IONNA is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.