Customer Service Representative - Dawson's Electric & Air

At Dawson's Electric & Air, we believe in fostering a workplace that goes beyond a job; it's about creating an environment where our employees find peace of mind. We are committed to inspiring, serving, and providing choices that empower our team. We understand the importance of freedom, opportunity, and security, allowing you to build a career that aligns with your goals. We value your time with family and recognize that joy and independence are key elements in your personal and professional growth. Join us, thrive in an environment that values your well-being, and be part of a team where your aspirations are not just supported but celebrated. At Dawson's Electric & Air, your peace of mind is our priority, and together, we'll create a workplace that feels like home.

Are you stuck in a role where you’re just another voice on the line? It’s time to break free from the monotony and step into a customer service position that actually values your impact. At Dawson's Electric & Air, we’re all about relationships, not just transactions. If you’re someone who loves connecting with people, thrives in a dynamic environment, and is ready to grow, we want you to join our team.

Your New Role

You’ll be the heart of our customer interactions. Whether you’re answering calls, coordinating with our service technicians, or following up with clients to ensure everything goes smoothly, you’ll play a vital role in keeping our customers happy and our team running smoothly. Here’s what you’ll be doing:

• Answering Customer Phone Calls: Build genuine relationships from the very first “hello.”
• Follow-Up Communication: Keep customers in the loop about their service and follow up on any outstanding estimates.
• Happy Calls: Call clients to ensure their service exceeds expectations.
• Technician Coordination: Be the go-between for customers and technicians to make sure everyone’s on the same page.
• Data Management: Stay organized and ensure customer records are up to date.
• After-Hours Support: Share in after-hours rotations to help customers during emergencies or urgent situations.

What’s In It for You?

• Solid Pay: $37,440 - $50,000 a year, plus performance-based bonuses.
• Stacked Benefits: Medical, Dental, Vision, 401(k) matching, PTO, Paid Holidays, and even Pet Insurance.
• Growth Opportunities: We invest in YOU with continuous training and advancement opportunities.
• Work-Life Balance: Flexible schedules and an open-door policy that listens to and respects you.

Why You’ll Never Want to Leave

At Dawson's Electric & Air, we don’t just talk about family values—we live them. We’re big believers in promoting from within and always recognizing the hard work you put in. You’ll find a supportive environment, continuous growth, and a clear path to a fulfilling career. Here, you’re more than just a cog in the machine; you’re a part of something bigger.

This Job Isn’t for You If…

• You’re just looking for a paycheck and nothing more.
• You don’t bring empathy and patience to customer interactions.
• You prefer working solo and don’t enjoy team dynamics.

This Job Is for You If…

• You have 1-2 years of customer service experience and truly enjoy connecting with people.
• You’re cool under pressure and can juggle multiple tasks like a pro.
• You can pass a drug and background check and have a valid driver’s license.
• You thrive in a fast-paced, people-first environment.

Ready to join a company where your contribution matters and your growth is a priority? Apply now and take your career to the next level with Dawson's Electric & Air. We can’t wait to meet you!

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."

• Pass a drug and background check
• Valid driver’s license
• 1-2 years of customer service experience
• Strong communication and interpersonal skills
• Ability to manage multiple tasks in a fast-paced environment
• Proficient in data entry and record-keeping
• Ability to build and maintain positive customer relationships
• Basic understanding of service technician roles and processes
• Authorized to work in the U.S.