CUSTOMER SERVICE REPRESENTATIVE - Bikram Yoga Rancho Cucamonga

Job Title: Remote Customer Service Representative for Amplified Digital Agency

Location: Remote

Pay: $35 per hour

Schedule: Flexible

Training: Paid training provided

Equipment: Necessary equipment provided

About Us:

Amplified Digital Agency is a dynamic full-service digital marketing agency dedicated to helping businesses expand their online presence. We provide custom digital solutions for a wide range of industries. We are seeking a Remote Customer Service Representative to provide exceptional support to our clients, helping them navigate our services and resolve any issues they may encounter.

Key Responsibilities:

• Client Support: Respond to customer inquiries via phone, email, and chat regarding services, project statuses, billing, and technical issues.
• Problem Solving: Troubleshoot customer concerns and escalate more complex issues to the appropriate internal teams for resolution.
• Customer Onboarding: Assist new clients in understanding our digital marketing services, processes, and tools, ensuring they are well-supported from the start.
• Maintain Customer Records: Accurately document customer interactions, inquiries, and resolutions in the CRM system, ensuring up-to-date client information.
• Feedback Collection: Gather and report client feedback, working closely with internal teams to continuously improve service offerings and customer satisfaction.
• Upselling & Cross-Selling: Identify opportunities to inform clients of additional services or upgrades that would benefit their business goals.
• Follow-Up: Ensure timely follow-up on client issues or requests to maintain high levels of client satisfaction.
• Collaboration: Work with the sales, marketing, and technical teams to ensure clients are receiving comprehensive support and solutions.

Requirements:

• Strong communication skills (written and verbal) with a professional and friendly demeanor
• Previous experience in customer service, client support, or a related role
• Proficient in using CRM software and customer support tools
• Strong organizational skills with attention to detail
• Ability to handle multiple tasks and prioritize effectively
• Self-motivated and able to work independently in a remote setting
• Knowledge of digital marketing services (SEO, PPC, social media, etc.) is a plus but not required

Perks:

• Flexible work schedule to suit your lifestyle
• Paid training to ensure you are well-prepared for the role
• All necessary equipment (laptop, headset, etc.) will be provided
• Opportunity to grow with a forward-thinking, innovative digital agency

If you are passionate about delivering top-notch customer service and enjoy helping clients succeed, we would love to hear from you!