Customer Service Representative - eTeam Inc.
Remote, OK 74116
About the Job
Pay Rate: $14/Hour (All inclusive)
Essential Job Functions:
Basic Qualifications
Other Qualifications
Work Environment
- Agents, on behalf of Customer, will be recruited, hired, and trained to handle inbound and outbound Customer contacts.
- English and Spanish languages will be supported.
- Agents must be located in the United States.
- Agents may be remote agents or in house Call Center agents.
- Remote Agent protocols, processes, and procedures must fully comply with United States Government contract requirements.
- All personnel with access to TSA and FBI contract sensitive information, SSI and/or PII must be vetted and shall undergo federal background checks
- All personnel supporting state programs shall undergo state-specific background checks, as required by program.
Essential Job Functions:
- Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
- Records call on account history record with results of the inquiry; initiates required confirmation.
- Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.
Basic Qualifications
- High school diploma or G.E.D.
- Zero or more years of customer service or other telephone experience
- Experience working with organizational functions and personnel
- Experience working with fax machines, computer software, and telephone technology
- Experience working with and skilled in the use of help desk software
Other Qualifications
- Basic business and analytical problem solving skills
- Basic communication skills
- Ability to follow oral and written directions
Work Environment
- Office environment
- May require shift work
Source : eTeam Inc.
