Customer Service Representative - Remote or Hybrid - Emerson Group

Our technology client in Broomall, Pa is looking for several Customer Service Representatives to join their growing team!

This is a Direct Hire, Remote or Hybrid role, your choice (after 3 week training program onsite at Broomall Pa HQ).

This awesome position offers hourly rate up to $19/hour with excellent benefits including a company performance bonus.

Summary:

• Accurately verify employment history for borrowers by following all policies and procedures
• Analyze data to spot anomalies with the returned verifications.
• Respond to incoming calls and e-requests timely and accurately.
• Meet productivity and quality goals set by the department.
• Follows all workflows and appropriately document orders.
• Provides timely and accurate information to incoming customer calls/electronic requests.
• Assists other team members as needed.
• Participates in skills training, as requested.
• Adheres to, and maintains compliance with, all Federal, State, and local laws and Universal policies and procedures.
• Ensures safety and confidentiality of Employees, property, and data.
• Performs other related duties as required and assigned.

Education And/Or Experience

• High School diploma or equivalent.
• At least 1-3 years' relevant entry level business or customer service experience.
• Excellent interpersonal skills to develop and maintain effective working relationships with all levels of management, customers, and co-workers.

Skills And Competentcies

• Excellent communication skills, verbal and written.
• Outstanding customer service / interpersonal skills
• Ability to multi-task and prioritize accordingly.
• The ability to maintain confidential information.
• Analytical and able to solve problems.
• Capable of working in a Team environment.
• Ability to remain flexible, adapt to changing environment, shift priorities as needed.
• Proven self-starter, with proactive approach and positive outlook
• Proficient in Microsoft Office and PDF editing software.
• Experience utilizing a multi-line phone system.
• Ability to navigate through proprietary software.

The Benefits We Offer

Health, vision and dental insurances, bonus programs, fitness reimbursement and other healthy life-style programs, 401k plan, short and long-term disability, life insurance, accident and critical illness insurance, health savings account, flexible spending account, employee assistance program, legal services, employee discounts and more!