CUSTOMER SERVICE REPRESENTATIVE - REMOTE - Banyan Utility / Multifamily Utility Company, LLC

Job Summary:
We are looking for a Customer Service Representative to join our team in a remote position. The primary responsibilities of the Customer Service Representative will include handling customer inquiries, resolving issues, and ensuring customer satisfaction.

Qualifications:
- High school diploma or equivalent.
- Proven customer support experience or experience as a client service representative.
- Strong communication skills, both verbal and written.
- Ability to work well in a team environment.
- Proficiency in basic computer applications.
- Excellent problem-solving skills.

Responsibilities:
- Manage large amounts of incoming calls and emails.
- Provide accurate, valid, and complete information to customers.
- Follow communication procedures, guidelines, and policies.
- Resolve customer complaints; keep records of customer interactions and transactions.
- Assist with customer retention.
- Meet personal/team qualitative and quantitative targets.