Customer Service Representative (Retail) - Xenium Development

At Xenium Development, we have perfected the ability to provide business development solutions for nationally recognized home improvement brands. Our clients are at the top of their field, and we pride ourselves on our ability to connect their product and service offers to the local community. Our Retail Customer Service Representatives are at the forefront of that pathway, and we continue to surpass expectations in client sales, consumer engagement, and outreach goals.

As a Retail Customer Service Representative, you are provided with the knowledge necessary to assist in customer support and sales through entry-level training. The innovation in our client's products and services drives us to grow and build daily, and we are looking for someone who matches that energy. If you want to develop your business knowledge, advance your customer service and sales skills, be part of a consistently growing team, or work with people, our Retail Customer Service Representative position fits you!

Retail Customer Service Representative Responsibilities:

• Initiate and complete customer service and sales process within retail locations through direct introduction to local homeowners 
• Build a sound understanding of the communications industry and client developments to represent client abilities and offerings in the local community properly
• Collaborate with client executives and other Retail Customer Service Representatives to build on customer service options given current client sales and service options
• Train on client protocol, products, promotions, sales, and specialized discounts to properly service potential customers
• Approach customers with friendly and respectful communication to prompt conversation and initiate the sales process

What We Look For in a Retail Customer Service Representative:

• Previous knowledge of customer service, retail, sales, marketing, business, or management is highly recommended
• Appetite for problem-solving and assisting others
• Friendly and professional communication skills with both customers and within the office with fellow Retail Customer Service Representatives
• Desire to advance past an entry-level position and take initiative in office tasks

• Ability to adjust to and accommodate new marketing/sales trends and collaborate with other Retail Customer Service Representatives to meet business development and client goals

Credentials:

• High school diploma or GED required
• Previous knowledge of customer service, retail, sales, marketing, business, or communications

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