Customer Service Representative - Greif Packaging LLC

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.

Job Requisition #:

Job Description:

Greif's Tubes and Cores production facility, located in Riviera Beach, FL, has an exciting Customer Service Representative opportunity available; this position is key to our business success as it will have direct interaction with internal and external customers and will be key to our company vision of being the best-performing customer service company out there by providing legendary customer service to all of our customers.

Some of the benefits you will enjoy:

• 3-weeks PTO    
• 10 paid holidays
• Comprehensive Medical, Dental, and Vision coverage – Effective Day 1
• 401K company match
• Tuition reimbursement (up to $5,250 each year).
• Yearly Bonus/Performance Incentives

Key Responsibilities

• Provide quality service and support to external and internal customers.
• Promptly answer customer telephone calls and respond to e-mails.
• Communicates pricing, product information, shipping dates, and other appropriate order information to customers to ensure customer satisfaction.
• Scheduling transportation and Logistics
• Collects information and creates reports as required.
• Addresses escalated and more complex level issues with customers.
• Identifies opportunities to update or improve processes/procedures and recommends the appropriate staff.
• Performs other duties as assigned.

Education and Experience​

• High school diploma or equivalent required with at least three to five years of administrative and customer service experience in a manufacturing environment.
• Paper Industry experience is a plus but not required.
• MS Office and ERP Systems knowledge a plus
   

Knowledge and Skills

• Good problem-solving and planning skills.
• Must be able to multitask and meet deadlines in a fast-paced environment.
• Ability to think critically, solve problems, and act with good judgment is essential.
• Strong organizational and communication skills.
• Must have proficient computer skills, Microsoft Office programs, Excel, and Word.
• Superior interpersonal skills are a must.
• Must be detail-oriented.

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EEO Statement:

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We offer a competitive salary, excellent benefits and opportunity for growth. Greif, Inc. is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran. For more information read Greif’s Equal Opportunity Policy.