Customer Service Representative - Rochester Promotions Firm

We have proudly served the telecommunications industry for many years, working with Fortune 500 companies and expanding their reach. Our next focus is on the Rochester region as we continue to grow with our clients. We have just planted our roots here and are looking forward to making a big impact.

What We Do: Our job is simple; we bridge the gap between our clients and their customers by working directly in person with each individual customer. This added personal touch allows us to establish trust, build stronger relationships, and ensure that we are meeting all of the needs of the customers. This method has been proven to create longer-lasting customers and increase business for our clients. 

We are seeking to expand our Customer Service Representative Team. Responsibilities of this role will include:

• Mastering all aspects of the customer support sales process and ensuring that all steps are completed when working with customers directly in person
• Keeping a detailed record of all customer interactions and their outcome
• Becoming an expert in client product knowledge and answering all customer questions
• Working with other Customer Support Representatives to help improve the overall performance of the team 
• Maintaining professionalism when interacting with customers and keeping the mission of our clients at the forefront

We teach and train completely in-house, and every Customer Service Representative must master all of the basics before receiving further training in leadership development. 

Requirements of Customer Service Representatives:

• A High School Diploma or equivalent is preferred but not required
• A Bachelor's Degree is a plus!
• 0-1 years of experience working in customer service or sales environment
• Passion for working with people
• Excellent communication skills
• A drive to do more than the average person
• An entrepreneurial spirit is a plus!

If you feel that your skills, experience and job preferences line up with what we have to offer, we would love to speak with you!

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