Customer Service Representative - Rockland Federal Credit Union

Member Solutions Advocate, Rockland, Ma

Rockland Federal Credit Union (RFCU) is searching for friendly, service focused, detail-oriented individuals to join our Member Solutions Center. If you enjoy providing stellar service while working in a busy environment, this could be the position for you!

About RFCU

At RFCU, we are committed to member service, and we know that our success relies on our dedicated employees and their commitment to our members. With 8 branch locations and over 11 back-office departments, the potential for career growth is unlimited.

A day in the life of a Member Solutions Advocate

Working out of our Rockland headquarters, our Member Solutions Advocates assist our members via telephone with a variety of needs. RFCU members will call to make loan payments, inquire about balances, and open new accounts. They may also request statements and ask for help with our website, online banking and bill pay features. It's a busy environment requiring the flexibility to pivot smoothly from one transaction to another. At RFCU we pride ourselves in setting you up for success with on-the-job training and an introductory period for plenty of feedback and coaching.

Skills & Requirements

The Member Solutions Advocate position requires a high school diploma or equivalent and the ability to communicate effectively and clearly with members and staff at all levels within the organization. Knowledge of Credit Union products and services is also preferred, as well as Microsoft Word and Excel experience. Accuracy and attention to detail are important, along with the ability to navigate our mobile app and website.

Work Schedule and Benefits

As a Member Solutions Advocate, you will work a 40-hour full-time schedule that includes extended hours on Thursday and Friday, and a short schedule every other Saturday. That means every other week you will have a weekday off (we support work-life balance!) The Member Solutions Advocate is also remote work classified as hybrid and has the potential to be hybrid once the introductory period and training are complete.

RFCU offers a full benefit package including Blue Cross Blue Shield medical benefits, dental insurance, 401k with company match and profit sharing potential, flexible health and dependent care savings plans, and life, AD&D and LTD insurance. To help boost your career and personal growth we offer a generous and flexible tuition reimbursement program. Generous Paid Time Off (PTO) is also offered, to assist our employees in taking care and relaxing with family and friends.

Are you ready to apply?

If this sounds like what you are looking for, then the next step is to apply! You will need to upload your resume and answer a few basic questions. Our Human Resources team will review your application to determine your qualifications for the position. Our interview process consists of an initial telephone/video interview with Human Resources, followed by an in-person interview with the hiring manager for qualified candidates. At that point if we are the right fit for each other, you will move to the final steps of references, credit, and background check.

Apply today and join our team!

Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.