Customer Service Representative from System One

Customer Service Representative 
Rutherford, NJ


Description:

• Place customer orders and arrange for delivery via customers’ preferences.
• Enter all customer pricing into SAP for invoicing accuracy.
• Update pricing when project pricing is sent by regional manager.
• Consolidate orders so that customers receive the best freight charges.
• Respond to the needs of the customer by phone or email quickly and accurately.
• Assist other customer service reps when needed.
• Communicate order status to customers quickly and accurately.
• Process RMAs, credits, and rebills within required timeframes.
• Attend regional meetings to increase relationships with sales personnel.

• Customer Service background
• Excellent computer skills- knowledge of SAP a plus
• Min. 5 years in customer-assisted roles
• Ability to act independently and make decisions
• Ability to effectively interact with customers and other departments
• Excellent organizational skills 

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