Customer Service Representative at Ascendion Inc.

About Ascendion

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for the world’s leading brands
• Solve complex problems – and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the role:
Day To Day Responsibility:
- Deliver high-quality customer service by answering member inquiries and resolving issues efficiently.
- Manage multiple systems simultaneously to access and update member accounts.
- Handle collections and escalations, ensuring member satisfaction and compliance with regulations.
- Operate effectively in a fast-paced environment, meeting both personal and team performance targets.
- Commit to on-site work on Mondays and Fridays with the flexibility to adapt to changing schedules as required.

Must Have:
- Proven experience in call centers or member service environments
- Excellent communication skills with a knack for problem-solving
- Minimum of 1-2 years of experience specifically in collections and handling escalations
- Ability to multi-task and navigate through multiple systems during customer interaction
- Demonstrated ability to thrive in fast-paced and dynamic work settings 

Location: Sacramento, CA

Salary Range: The salary for this position is between $35,000 – $40,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

This position is eligible for commissions in accordance with the terms of the Company’s plan. Commissions for this position are estimated to be based on individual performance. Additionally, this role is also eligible for bonus based on achievement of mutually agreed KRAs.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [12-15 days of paid vacation time] [6-8 weeks of paid parental leave after a year of service] [9 paid holidays and 2 floating holidays per calendar year] [Ascendion Learning Management System] [Tuition Reimbursement Program]

 Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!