Customer Service Representative - Answer Aide

AnswerAide is actively seeking an enthusiastic full-time, part-time, and on-call Answering Service Agent to provide quality customer service. Are you a people person who enjoys talking on the phone? Can you provide quality customer service? Do you want to work for a supportive and growing company? If so, please continue reading!

This phone operator position earns a competitive wage based on your skills. We provide great benefits and perks, including medical, dental, vision, short-term and long-term disability, life insurance, and paid time off (PTO). If this sounds like the right customer service opportunity as a phone operator for you, apply today!

ABOUT ANSWER AIDE

AnswerAide is a dedicated provider of 24/7 telephone answering services and customer service outsourcing for businesses. Our superb team handles the after-hours and overflow phone calls, customer service outsourcing, and other administrative tasks when needed for our clients. Our services help various companies stay at the top of their industries because of the excellent support their customers receive. We strive to create the best experience for every caller by treating them like our own customers, and we treat our own customers like they are family.

Our team always goes the extra mile to ensure that all calls are handled professionally. Customer service training is provided to all employees so that everyone can give the highest quality of service. Our business wouldn't thrive without our employees, and we like to show them our appreciation by offering a positive work environment and exceptional benefits!

A DAY IN THE LIFE OF AN ANSWERING SERVICE AGENT

As a virtual receptionist, you are the backbone of our company. Your main responsibilities include receiving inbound calls and placing outbound calls. You listen attentively and collect customer data to provide them with basic information about the services and support they seek. Taking accurate notes and detailed messages is a main part of the job, and you have no problem balancing this while speaking clearly on the phone. You help schedule appointments for customers and process orders and payments while ensuring all calls are documented and reported to the appropriate business. Maintaining order is a skill that comes naturally to you, and you find great satisfaction in helping others through quality customer service!

QUALIFICATIONS OF AN ANSWERING SERVICE AGENT

• A resident of AL, FL, GA, TX, or VA
• Ability to type 40+ words per minute with minimal errors
• Ability to follow instructions
• Ability to type and talk simultaneously
• Strong customer service skills
• Strong computer skills
• Being bilingual is not required, but a plus

TELEPHONY REQUIREMENTS
-Landline phone or cellular phone with an excellent cellular connection
-A wired headset is preferred; however, you may use a wireless headset if it offers 8 hours of continuous usage, and it provides a clear connection, and does not drop connection

COMPUTER REQUIREMENTS
-Processor: Pentium i5 Quad-core (Equivalent or better)
-Memory (RAM): 8GB minimum
-Hard Drive: 100 GB minimum
-Has two video outputs for dual monitors (Y-jacks and splitters will not work).
-Less than 3 years old

Operating System:
-Microsoft Windows 10 and above 

Monitors:
-Primary Monitor size: 15”+ minimum with a resolution of 1920×1080 at 100% scaling.
-Second Monitor with a resolution of 1920×1080 at 100% scaling.

Installed Software:
-Anti-virus (Windows): Windows Defender only.
-Malwarebytes is the only permitted anti-malware software.

Computer Peripheral Requirements:
-Webcam.
-Plug and Play Mouse that does not use additional software.
-Plug and Play Soft-Touch Keyboard (for Laptops, too) that does not utilize additional software.
-Approved USB Headset.

Internet Requirements:
-You must provide a stable Cable or Fiber Ethernet internet connection with minimum speeds of 50MBps download and 10MBps upload.
-Must submit a copy of your current internet bill with your address
*We do not allow any form of wireless Internet Service or connection, which also means you can not use Wi-Fi and will need to connect your computer via ethernet.

Do you have excellent verbal and written communication skills? Can you maintain professionalism and use a clear speaking voice on the phone? Can you balance multiple tasks at once while demonstrating good time management? Do you have an upbeat, enthusiastic, and friendly personality? Are you detail-oriented? If yes, we want to hear from you about this phone operator opportunity!