Customer Service Representative - TEKsystems

Description:

• To be a one point of contact for customers operational needs and coordinate with all internal personnel and departments for accurate, timely and complete response to all customer requests

• To develop a personal rapport with customer contacts and understand their individual needs

• Receive and process customer orders as per set procedures

• Receive and process customer sample requests as per set procedures

• Receive and process pricing requests and RFPs as per set procedures

• Receive and process customer complaints as per set procedures

• Receive and process all document and any other request from customers as per set procedures

• Ensure all requests from customers are fulfilled within set time frame for individual activities as per set procedures

• Ensure proper filing of all documents and records

• Keep respective sales reps informed of all customer requests and completion

• Maintain confidentiality of customer information and not to share with any person internal or external if they are not involved in the process

• Report all pertinent information to the Customer Service Manager

• Assist in customer collections

• If Perform additional duties that may be assigned by your Manager or Management

This position will be supporting Industrial Pigments & Dyes:

- Paintings & Coatings

- Household & Personal Care

- Inks

- Plastic

- Road Marking

Skills & Qualifications:

• Minimum of 3 year customer service experience required. Manufacturing and/or production preferred.

• Experience in Import/Export preferred

• Experience with customer resolutions and troubleshooting is required.

• Experience with ERP System - SAP preferred.

• Must have experience with Microsoft Word, Excel and PowerPoint.

• Work requires excellent written, verbal and group presentation communication skills.

• Work requires the ability to type accurately and efficiently, involving standard business vocabulary or limited range of specialized, recurrent terminology, using common word processing programs

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.