Customer Service Representative - AlignHR Oregon

LOCAL APPLICANTS ONLY. POSITION REQUIRES WORK ONSITE IN SALEM, OR (MON-FRI)

Our client knows that their ongoing growth depends on the success of their dealers.  They are the largest family-owned Lawn & Garden distributor in the nation. Due to their growing business, they require a Customer Service Representative to support their valued customers. Of course, this position will address customer inquiries, resolve issues, and offer product or service information, but in addition, they need a tech-savvy individual to help their customers troubleshoot. If this describes you, please apply!

Job Role/ Responsibilities:

• Customer Assistance: Provide prompt and professional assistance to customers through phone and email channels. Respond to inquiries and address customer concerns effectively and efficiently.
• Product / Service Knowledge: Develop an understanding of the company’s products or services to effectively communicate features and benefits to customers. Stay updated on product / service enhancements or modifications.
• Issue Resolution: Analyze customer issues or complaints and work towards finding appropriate resolutions. Collaborate with other teams or departments, if required, to resolve complex problems.
• Order Processing: Assist customers with order placement, tracking, and fulfillment. Coordinate with the relevant teams to ensure smooth order processing and delivery.
• Technical Support: Provide basic technical assistance to consumers and dealers by troubleshooting issues, guiding them through the repair process, or escalating complex technical problems to the appropriate team member.
• Documentation and Reporting: Maintain accurate and detailed records of customer interactions, inquiries, concerns, and resolutions.
• Customer Relationship Management: Build and maintain strong customer relationships by fostering trust, understanding their needs, and consistently delivering an elevated level of service.

Qualifications:

• Excellent Communication: Strong verbal and written communication skills to effectively interact with customers and provide clear and concise information. Active listening skills are crucial to understand customer needs and concerns.
• Empathy & Patience: Ability to empathize with customers and maintain a calm and patient demeanor.

• Strong Problem-Solving Skills: Strong analytical and critical thinking skills to assess customer issues, identify root causes, and propose appropriate solutions.
• Technology Trouble Shooting experience
• Adaptability: Ability to adapt to changing situations, customer personalities, and evolving customer service technologies.

Education/Experience:

• High School Diploma or GED
• Previous customer service experience (call center experience preferred)
• Familiarity with outdoor power equipment and tools (a plus)