Customer Service Representative - Sales Savvy at Holt Dynamics

Are you a customer-oriented professional with a knack for sales? Do you thrive in a fast-paced environment where you can combine your excellent customer service skills with your sales expertise? Join our team as a Customer Service Representative, where you'll have the opportunity to engage with customers, provide outstanding service, and contribute to our sales success.

Responsibilities:

• Serve as the first point of contact for our customers, delivering exceptional service and support
• Assist customers with inquiries, product information, order processing, and issue resolution, ensuring a seamless and positive experience.
• Identify and seize upselling and cross-selling opportunities to promote additional products or services to customers.
• Build rapport and maintain relationships with customers, understanding their needs, preferences, and purchase history to offer personalized recommendations.
• Collaborate with the sales team to meet or exceed sales targets, actively participating in sales initiatives and promotions.
• Maintain a comprehensive knowledge of our products, features, and benefits to effectively communicate with customers and close sales.
• Process sales orders and manage customer accounts, ensuring accuracy and timely follow-up.
• Stay updated on industry trends, competitor offerings, and market dynamics to provide insights and contribute to sales strategies.
• Document customer interactions and transactions accurately in our CRM system, maintaining thorough and up-to-date records.
• Collaborate with cross-functional teams to resolve customer issues and ensure customer satisfaction.