Customer Service Representative - Ace Hardware
Santa Ana, CA 92705
About the Job
Lock Showroom Associate
We are in search of a reliable associate who can learn the department of locks and finishing hardware. We value punctuality, attention to detail and the ability to succeed in a fast paced environment. The responsibilities of a lock department clerk may include but are not limited to the following; provide customer service to walk in clients whether they need to fix a problem or they are replacing existing hardware, answer phone customer questions, place orders online through any of the many vendors we use, navigate shipping systems on a desktop computer, pick and pack shipping orders, use of power tools to create shipping containers and establish relationships with both new and existing customers.
Main Responsibilities of a Customer Service Representative
- Serves customers by providing all necessary service and product information.
- Resolves service and product problems.
- Ensures customer satisfaction and pleasant user experience.
Customer Service Representative Job Description
We are looking for an experienced and seasoned customer service representatives who will always be on top of their performance and make a contribution to the overall excellence of our customer service.
Customer service representative is the first line of contact with the customers for any business. So, that means that we need a person who fully understands the importance of this job and is willing to show all the dedication needed.
Customer service is important for building trust with customers, so our perfect candidate must have great organizational and communication skills.
A perfect candidate that we have in mind must be creative, organized, and highly skilled in processing customer adjustments and maintaining financial accounts.
By analyzing customer needs and collecting customer information, our customer service representative recommends potential services and products to management. By accomplishing related results, our top-quality candidate contributes to the team effort.
Responsibilities of a Customer Service Representative
- Answers service and product questions to attract potential customers.
- Recommends other services and products based on the known information.
- Records account information to open customer accounts.
- Updates account information.
- Maintains customer records.
- Resolves service and product problems.
- Clarifies customers' complaints.
- Determines the cause of the problem.
- Provides adequate solutions to problems according to the policy.
Customer Service Representative Job Requirements
- Multitasking
- Analyzing information
- Resolving conflict
- Phone skills
- Listening
- Documentations skills
- Market Knowledge
- Problem-solving
- Quality focus
- Communication skills
- Product knowledge
- Customer service
We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.
