Customer Service Representative - Virtual Company
Santa Ana, CA 92705
About the Job
Vaco is seeking an experienced Customer Care Representative for a client located in Santa Ana, CA. The ideal candidate will have at least 2-3 years of experience in a customer service role, excellent communication and problem-solving skills, and the ability to provide outstanding customer service. This role involves resolving issues, building long-term relationships with customers, and ensuring customer satisfaction.
Key Responsibilities:
- Manage customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer complaints and concerns to ensure customer satisfaction.
- Provide accurate and complete information to customers to help them make informed decisions.
- Maintain customer records and update customer information in the database.
- Conduct customer satisfaction surveys to measure the level of customer satisfaction and identify areas for improvement.
- Process customer orders and follow up with customers to ensure delivery.
- Keep up to date with product knowledge and company policies and procedures.
- Identify and escalate customer issues that require urgent attention to the relevant department.
- Contribute to team effort by accomplishing related results as needed.
- Maintain financial accounts by processing customer adjustments.
Requirements:
- A minimum of 2-3 years of experience in a customer service role.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and critical thinking skills.
- Ability to work in a fast-paced environment and multitask.
- Strong attention to detail and ability to follow procedures.
- Ability to work independently and in a team environment.
- Proficient in computer skills, including Microsoft Office, CRM systems, and customer service software.
- Ability to work flexible hours, including weekends and holidays.
Education:
- High school diploma or equivalent required.
- Associate or bachelor’s degree in business, marketing, or related field preferred.
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
