Customer Service Representative - viwa

General Information

Department: Customer Service 

Hours: Varying hours between 7:00am-6:00pm including weekends 

Benefits: Insurance, 401(k) with company match, paid time off, holiday pay

Position Overview

We are seeking a candidate who is customer service oriented and has a demonstrated passion for exceeding customer expectations. The Customer Service Representative is responsible for providing support to our clients and customers.  If you are positive and enthusiastic about helping customers and working in a team environment, this may be the right job for you.

Responsibilities and Duties

Answer incoming phone calls and emails; providing accurate and timely information on inventory availability, ticket status and billing and payment transactions. Other duties include:

• Manage ticket inventory by ensuring timely and accurate processing of ticket consignment and ticket purchase requests
• Collaborate with the team to ensure department coverage is met
• Provide excellent customer service, always putting the customer first
• Ensure established productivity and service standards are consistently met
• Serve as a resource to other team members

Abilities and Skills

• Prior experience handling customer requests, analyzing and solving customer issues or concerns
• Excellent written and verbal communication skills, presenting a friendly and professional telephone manner and grammatically correct, and concise written correspondence
• A genuine commitment to providing a positive customer experience
• Ability to manage several tasks simultaneously during peak work periods
• Strong attention to detail, maintaining accuracy while meeting deadlines
• Strong team player with flexibility to help other and work additional hours as needed
• Strong PC skills, including the ability to learn and use multiple complex systems
• Aptitude for numbers
• An interest in sports

 Minimum Qualifications

• Ability to work at least 40 hours per week
• Ability to utilize keyboard, mouse and computer for at least 4-6 hours per day
• Ability to utilize phone for approximately 2-4 hours per day

If interested, please email your resume and cover letter to zwilhelmi@viwa.com

We maintain a drug free workplace. Viwa is an equal opportunity employer. We welcome all qualified jobseekers. Jobseekers will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status.

Benefits

• Insurance
• 401(k) with company match
• Paid time off
• Holiday Pay