Customer Service Representative - Service Coordinator - OTC Industrial Technologies

Pay Range: $22-30

OTC is looking for a Service Coordinator to join our team in Las Vegas, NV!

As a Service Coordinator, you will be the primary contact for customers, ensuring superior service by managing inquiries, orders, complaints, and returns, and following up for resolution.

What You'll Do:

• Primary contact for customers, assuring superior customer service levels are met and exceeded. Including timely processing and communication of all inquiries, orders, complaints, returns and corrections.
• Optimize route coordinating for service appointments
• Extensive knowledge of account requirements and special situations; the ability to get results for customers.
• Adjust and follow through on customer inquiries and complaints involving related services.
• Gain specialized technical knowledge about our products and applications.
• Present and maintain knowledge of all aspects and options available within SX.e (Infor SX.e (webui) distribution software) and able to apply it accordingly to each opportunity
• Maintain knowledge of and utilize vendor portals
• Gather and provide information to sales and management team
• Work cooperatively with other associates; be a Team player. Offer assistance when requested/required..
• Provide trouble-shooting assistance; assist with shipment issues; resolve product related problems
• Follow up with customers to ensure that issues are resolved to their satisfaction
• Develop and maintain list of suppliers for goods and services
• Proactively review direct ship purchase orders for required products/services and track scheduled delivery dates
• Collect and distribute required purchase order documentation (i.e.. Material certifications, MSDS information, etc.) from suppliers.
• Manage and track material returns with customers/suppliers
• Plan, track and coordinate delivery of purchased products
• Expedite purchase orders as necessary.
• Enter and maintain customer sales orders into SX.e distribution software system.
• Communicate any order issues with Accounting Department
• Perform all tasks assigned by the Inside Sales Manager

What You'll Need:

• High School Diploma or GED required, associate degree or equivalent from two-year college or technical school preferred.
• Minimum 1 years' experience, 3 years preferred experience in prior customer service environment.
• Excellent customer relation and problem solving skills
• Ability to work in fast paced environment
• Highly organized and the ability to multi-task
• Strong verbal, written, and interpersonal communication skills
• Detail oriented, including accurate data entry skills
• Capable of working independently, as well as a team member
• High level office computer skills required. Microsoft Office knowledge a must.
• Interact with co-workers with a positive attitude to maintain a friendly and productive work environment
• A commitment to "doing it right the first time."
• Valid driver's license and satisfactory driving record required.

Perks of Working with OTC Industrial Technologies:

Health and Wellness

• Medical, dental, and vision care coverage
• Short-and long-term disability coverage, and life insurance
• Wellness Discount
• Safety shoes & glasses reimbursement stipend

Financial Benefits

• 401(k) savings plan with an employer match of 50% on the dollar up to 6%
• Robust referral bonuses
• Relocation assistance

Work-Life Balance

• PTO
• Tuition assistance

Who we are:



At OTC Industrial Technologies, our people drive our success. With over 60 years of prioritizing talent investment and internal growth, we offer diverse career opportunities. We deliver top-quality products, technical expertise, and services at competitive costs by leveraging our team's experience and partnerships with leading vendors. Join us if you're motivated to be part of an exciting transformational journey. To learn more about OTC,CLICK HERE.

OTC Industrial Technologies is an Equal Opportunity Employer (EOE). We celebrate diversity and are committed to creating an inclusive environment for all employees.